We are looking for
The Right Kind of People
A unique combination of passionate and knowledgeable Namibians, warm hosts quality service professionals and story creators.
- Days
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VACANCY
Housekeeping Porter
(Based at The Delight Swakopmund)
The Position:
Responsible for maintaining the cleanliness, organisation, and overall upkeep of luxury pods in Swakopmund, Namibia. This role requires a high level of attention to detail, professionalism, and a strong understanding of the high standards expected in upscale hospitality environments. The ideal candidate would be responsible for the cleaning of the pods, window cleaning, laundry, and porter duties.
The candidate will also be responsible for greeting and welcoming all guests to the hotel and assisting guests of their luggage on arrival. You will ensure that the highest standards of hospitality are demonstrated at all times and that all guest requests are dealt with in a prompt manner.
Positional Expectations:
- Perform a variety of cleaning activities such as weeping, mopping, dusting, and polishing to maintain cleanliness and hygiene.
- Ensure all rooms are cared for and inspected according to established standards, addressing any deficiencies.
- Protect equipment and ensure there are no inadequacies, reporting any issues to supervisors.
- Handle reasonable complaints and requests with professionalism and patience, enhancing guests satisfaction.
- Ensure the safety of guest belongings. Safeguard keys and ensure guest doors remain closed when you are outside. Keep doors open while working inside.
- Maintain the highest hygienic standards when cleaning.
- Being present and ready to assist guests, colleagues and visitors when requested.
- Ensure collection and delivery of guests’ luggage and equipment in an efficient and timely manner.
- Meet guests at the vehicle upon arrival and assist with luggage.
Competencies Required:
- Excellent communication skills
- Strong interpersonal skills
- Detail orientated
- Time-Management Skills
- Reliability and Trustworthy
- Customer service skills
- Physical Stamina
- Good team player
Qualifications:
- Proven experience as a housekeeper or cleaner, preferably in luxury residential or hospitality settings
- Have completed a minimum of Grade 10
- Fluent in English
Added Advantages:
- Additional Languages
- Experience in the hospitality industry
Due Date: 24 March 2025
VACANCY
Okapuka Lodge Manager
(Based at Okapuka Safari Lodge)
The Position:
Exercise leadership skills to supervise staff on behalf of lodge management. Overseeing and guiding overall operations of the lodge and exercise leadership skills to supervise staff on behalf of lodge management and be knowledgeable in assisting with administrative duties. Have knowledge of the various lodge operation departments to assist and organize staff during the working day when necessary. Co-ordinates and delegates the management team and ensures operational effectiveness and efficiency.
Scope and General Purpose:
- Availability for on-call shifts and willingness to work weekends and holidays.
- Recognize the Gondwana Philosophy regarding people, finance and natural resource management as guideline for your management decisions.
- Ensure that all necessary administrative structures are in place to work according to the margins of the yearly budget and to fulfil the requirements of accounting, labour regulations, human resources and operations.
- Organize and supervise all staff on the lodge to exercise their duties and responsibilities in a dedicated and productive way and to perform as a team.
- Support staff to become the best they can be according to their abilities and in accordance with company guidelines and policies.
- Act sensibly and responsibly in case of emergencies and situations of crisis regarding issues of health, safety and staff grievance.
Ensure the lodge is fully operational within its operating budget and the year-end result economical.
Competencies required:
- A passion to host our guests
- Fluent in English. Afrikaans and German will be an advantage
- Minimum 5 years’ experience in Lodge Management or Hospitality Management
- Skilled in planning and organisation with a mind to the future
- Ability to mentor and train staff
- Education background in the field of Hospitality Studies will be an added advantage
- Logistical planning ability
- Business oriented
- Ability to analyse and control costs, losses etc.
- Have excellent time-management skills
- Food & Beverage experience including cost and stock control will be advantageous
- Administration and Guest Relations experience
- Passion for the Environment and ability to monitor an Environmental Management Plan
- Computer Skills (Experience in Innkeeper, Microsoft Office and Timeware systems will be an advantage)
- Technical background in property maintenance will be an advantage
- Must be a proven team player
Added Advantages:
- Cimso INNkeeper experience
- Languages other than English
- Relevant qualification
Due Date: 31 March 2025
Employee development
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Our Team
People who started working together with a common purpose more than 20 years ago, turned a conservation dream into Namibia’s leading lodge group today.
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