Ensuring optimal lodge operations, while upholding the Gondwana standard.
Being a custodian of Gondwana Values, with a passion for People and the Environment. Driving excellence within the team, while being visible and available to guests.

Requirements

• Administrative experience, basic Human Resources Knowledge
• Strong Leadership and Interpersonal Skills
• Relevant Qualification or Prior experience in a similar role
• Fluency in English and Afrikaans, additional languages will be an advantage
• Sound knowledge of Namibian Tourism and Travel
• Innkeeper experience will be an added advantage
• Valid Drivers License
• Willing to live remotely

Requirements:

• Proven marketing and customer service skills to drive business growth and increase branch exposure.
• Strong administrative skills.
• Leadership skills to motivate and encourage the team.
• Great communication and organisational skills.
• The ability to provide great customer service, even under pressure.
• High levels of accuracy and attention to detail.
• Good literacy and numeracy skills.
• Be solution driven
• A full driving licence held for a minimum of one year is essential.

Requirements:

• Degree in Travel & Tourism Management or Marketing. 

• Proven German or French & English literacy – written and oral.   
• Tour planning, FIT , Guided trips training. 
• Computer literacy of Microsoft Office and its applications. 
• Driver’s License

  Additional education and experience:

• 3 to 5 years Working knowledge of TourPlan and INNKEEPER booking/operating system.  
• WETU Proficiency 
• General product knowledge on Southern Africa and travel experience (Namibia / Botswana / Zimbabwe / Zambia / RSA) 
• Knowledge of self-drives, guided tours, scheduled tours as well as tour series 
• Group and FIT bookings (full-service itinerary planning) 

• Be able to attend and deal with local and foreign operators / agents within strict deadlines 
• Excellent administrative skills, communication skills - both written and oral. 
• You are required to have extensive experience in the field of customer service. The skillset required: communication, problem solving, telephone, etiquette, enthusiasm, and multitasking. 
• Ability to process and follow up on payments as well as customer receipts
   

Required minimum work experience:

• 5-7 years’ experience in the travel and tourism industry.  Experience in handling customer relationship and developing and promoting product and services in the travel industry.
  
  

Personal abilities:

• Work according to and display behaviours in line with the Gondwana Values.   
• Natural ability to manage stakeholders across all levels of experience. 

• Organized, methodical, systems based and good time management skills. 
• Team worker with the ability to interface with customers and staff.  Passionate and creative in-service offering, dedicated to customer satisfaction.  
• Ability to conclude sales, ensuring maximum agent and guest satisfaction and business results.   
• Ability to work with detail whilst under pressure and takes pride in maintaining zero error. 
• Self-starter with high energy levels.