People - Careers

We are looking for

The Right Kind of People

Our commitment to creating a positive and supportive workplace is guided by our core values, including our 16 Guidelines for a Happy Life, which emphasise respect, teamwork, and continuous improvement. By joining us, you become part of a family that is driven by the philosophy that "Together we are strong" and dedicated to creating unforgettable experiences for our guests.

We believe that our strength lies in the diversity and passion of our team members. We are constantly on the lookout for enthusiastic, talented individuals who share our commitment to excellence and are eager to grow with us. As one of Namibia's leading hospitality companies, we offer a dynamic work environment where you can make a meaningful impact while developing your career.

Whether you're just starting your career or are an experienced professional, we offer a range of exciting opportunities across various fields in the vibrant tourism and hospitality industry. We're looking for individuals who align with our values and are excited to contribute to our mission of sustainability, community engagement, and exceptional service.

Gondwana Collection Namibia provides a range of employment options in our transportation, hotel, and tourism service fields. Our professionals guarantee outstanding guest experiences in everything from lodge and hotel management to vehicle rental, tour guiding, and transportation logistics. Behind the scenes, we also play crucial roles in marketing, finance, IT, administration, and human resources. Regardless of your preference for operational and support tasks or guest-facing responsibilities, there is a place for you. Look through our openings to find the ideal position for you.

City-Based Vacancies

Explore the exciting world of urban careers where opportunities are abundant. If our vision resonates with you, join our passionate team.

Explore

Lodge-Based Vacancies

Be in the heart of the wilderness with Gondwana Collection Namibia, offering life-changing opportunities at our Lodges.

Explore

Hiring
Process

Every step, from identifying hiring needs to onboarding, reflects the company’s philosophy of nurturing talent that upholds Gondwana Collection’s core values. Follow the selection process to navigate and find your job with the right team.

Explore

VACANCY

Senior Accountant

The Position:

Compile annual budgets and forecasts. Prepare audit files, year-end journal entries, and monthly financial reports. Examine accounting procedures for accuracy and compliance. Supervise bank accounts and internet banking. Monitor revenues/expenditures and ensure fiscal control. Oversee accounts payable/receivable and payroll processing. Maintain positive internal/external customer relationships. Manage programs and set plans to ensure that goals are met accordingly. Ensure that all the proper accounting control procedures are applied.

Competencies Required:

Fluent in English. Afrikaans and German will be an advantage
Minimum 5 years’ experience (Education background in the field of Finance required)
Skilled in planning and organisation with a view to the future
Mentoring and training of staff. Must be a team player
Computer Skills (Experience in Cimso Innkeeper would be an advantage, Microsoft Office and Accounting systems)

Requirements:

Valid driver’s licence

VACANCY

Accounts Clerk

The Position:

We are looking for a dedicated and reliable Accounts Clerk who values accuracy, teamwork, and service excellence. The individual will be responsible for maintaining accurate financial records, reconciling payments, and supporting the finance department with day-to-day administrative tasks. You’ll play a vital role in ensuring smooth and compliant financial operations aligned with Gondwana’s values and high service standards.

General Scope and Purpose:

Plan, direct and coordinate accounts receivable.
Maintain accounting data on an accounting system (Innkeeper) and produce financial reports as required by the manager.
Evaluate the financial accounting process to increase operational efficiency and enhance internal controls.
Follow up with reconciliation and allocation of payments.
Carry out billing, collection and reporting activities according to specific deadlines.
Reconcile accounts of the specific areas of responsibility (lodge)
Monitor customer account details for non-payments, delayed payments, and other irregularities.
Maintain accounts of customer receivables and customer files.
Follow established procedures for processing receipts, cash, etc.
A high level of accuracy is always maintained.
Investigate and resolve customer queries.
Organise a recovery system and initiate collection efforts.
Retrieve and review invoices and check requests.
Sort and match invoices and check requests.
Set up invoices for payments.
Prepare analysis of accounts.
Resolve invoice discrepancies.
Produce monthly reports and assist in month-end reports.

Competencies Required:

Be physically able to perform the duties mentioned above.
Be fully numerate to perform work-related calculations and be able to interpret basic accounts and financial statements.
Capable of working with a computer and entering data via keyboard.
High attention to detail.
Excellent time management and organisational skills.

Trustworthiness and confidentiality.
Strong communication and interpersonal skills.
Initiative and willingness to learn.
Ability to work under pressure and meet deadlines.
Team player mentality.

Requirements:

Qualification
Grade 12
Qualification in the relevant field (Diploma in Bookkeeping or Office Administration) OR
At least two years’ working experience in a similar field.
Additional Languages.
Experience in the Industry.
Experience in the Cimso Innkeeper system
Valid driver’s licence

Due Date: 18 July 2025

VACANCY

Tour Consultant

The Position:

The Key focus of the position is the handling of the Travel Centre’s System’s Booking procedure, together with all related requirements. Ensure that callers and clients are treated warmly and professionally, as this position forms an essential part of the impression of the whole company’s service policy and ability. Promote and sell the company's accommodation facilities, vehicle rental and related products to achieve the highest possible occupancy.

General Scope and Purpose:

Assisting clients with information and recommendations
Overview of the waitlists, cancellations, provisional bookings etc
Upsell products and services
Follow up on 30/60/90 day payments due
Assist with lodge queries
Loading payments to bookings

Competencies Required:

Customer orientated
Excellent communication skills
Strong inter-personal skills
Detail orientated
Ability to work under pressure
Ability to work with high volumes of work without compromising quality
Well organized
Excellent time management
Industry experience
Drivers licence

VACANCY

Lodge Manager

The Position:

Provide operational leadership and staff supervision in accordance with management directives while overseeing daily lodge operations. Demonstrate strong leadership capabilities in managing personnel and supporting operational and administrative functions across all departments. Coordinate management team activities and delegate responsibilities to ensure optimal operational effectiveness and efficiency.

General Scope and Purpose:

Ensure the lodge is operational within operating budget
Organise and supervise the team to perform as an efficient team and perform up to standard
Organise and supervise all team members at the lodge to exercise their duties and responsibilities
Operating POS systems regarding charging, correcting and managing
Prepare month-end reports

Competencies Required:

Minimum of 5 years’ experience in Lodge Management
Passionate about the Environment
A passion to host guests
Ability to mentor and train team members on all levels
Business-oriented
Problem-solving skills
Organised
Excellent time management skills
Excellent communication and interpersonal skills
Logistical planning ability
Ability to analyse and control costs, losses
Stress and pressure resilient

VACANCY

Host

The Position:

We are looking for a kind and friendly host who serves as a key point of contact to provide personalised, high-level service to guests, particularly VIPs, ensuring a smooth and enjoyable stay. This involves everything from warmly greeting and checking in guests to actively managing their needs for the entire duration of their stay. A keen understanding of hospitality in natural surroundings is expected and furthermore includes arranging activities and entertainment to create a full experience.

General Scope and Purpose:

Guest Relations: Greeting and checking in guests, assisting with baggage, and providing information about the property and its amenities.
Personalised Service: Anticipating guests' needs, handling complaints, and ensuring their satisfaction.
Concierge Services: A tailor-made program of activities and entertainment is crafted with the client. Any assistance with onwards travel plans forms part of our service.
Room Management: Maintaining guest rooms to high standards, replenishing amenities, and coordinating with housekeeping.
Administrative Tasks: Managing schedules, handling correspondence, and organising important documents. Monthly administration of ordering and stock control in cooperation with the Lodge Manager
Food and Beverages: Assisting with food and beverage service, including setting up meals and arranging special requests with the Chef on duty
Coordination: Working with other departments, such as front office and housekeeping, to ensure a seamless guest experience.
Security and Confidentiality: Maintaining discretion and upholding strict confidentiality.

Other Responsibilities:

Luggage Handling: Packing and unpacking luggage, transporting luggage to and from the guest's room.
Special Requests: Handling unique or specific requests from guests.
Housekeeping: Assisting with light housekeeping duties.
Food & Beverages: Management of special dinners with Chef service and includes maintaining cleanliness of open kitchen during service time.
Staff Supervision: Overseeing and training other staff members.

Competencies Required:

Strong in food and beverage
Excellent understanding of the Fauna and Flora in Namibia
Excellent organizational and time-management skills
High attention to detail

VACANCY

Okapuka Lodge Manager

(Based at Okapuka Safari Lodge)

The Position:

Exercise leadership skills to supervise staff on behalf of lodge management. Overseeing and guiding overall operations of the lodge and exercise leadership skills to supervise staff on behalf of lodge management and be knowledgeable in assisting with administrative duties. Have knowledge of the various lodge operation departments to assist and organize staff during the working day when necessary. Co-ordinates and delegates the management team and ensures operational effectiveness and efficiency.

Scope and General Purpose:

Availability for on-call shifts and willingness to work weekends and holidays.
Recognize the Gondwana Philosophy regarding people, finance and natural resource management as guideline for your management decisions.
Ensure that all necessary administrative structures are in place to work according to the margins of the yearly budget and to fulfil the requirements of accounting, labour regulations, human resources and operations.
Organize and supervise all staff on the lodge to exercise their duties and responsibilities in a dedicated and productive way and to perform as a team.
Support staff to become the best they can be according to their abilities and in accordance with company guidelines and policies.
Act sensibly and responsibly in case of emergencies and situations of crisis regarding issues of health, safety and staff grievance.
Ensure the lodge is fully operational within its operating budget and the year-end result economical.

Competencies required:

A passion to host our guests
Fluent in English. Afrikaans and German will be an advantage
Minimum 5 years’ experience in Lodge Management or Hospitality Management
Skilled in planning and organisation with a mind to the future
Ability to mentor and train staff
Education background in the field of Hospitality Studies will be an added advantage
Logistical planning ability
Business oriented
Ability to analyse and control costs, losses etc.

Have excellent time-management skills
Food & Beverage experience including cost and stock control will be advantageous
Administration and Guest Relations experience
Passion for the Environment and ability to monitor an Environmental Management Plan
Computer Skills (Experience in Innkeeper, Microsoft Office and Timeware systems will be an advantage)
Technical background in property maintenance will be an advantage
Must be a proven team player

Added Advantages:

Cimso INNkeeper experience
Languages other than English
Relevant qualification

Due Date: 17 April 2025

VACANCY

Lodge Manager

Seniority level:

Tier 5

Skillset:

Proven Payroll experience (preferably SAGE People 300)
Accuracy
Confidentiality
Proven experience with Time & Attendance systems
Proven experience with Benefit management
Self starter
Team player
Willingness to learn & grow
Excellent Communication skills (both verbal & written)
Excellent time management skills & ability to prioritise
Ability to work with a multi-faceted team across several departments
Ability to be methodical, diligent, focused and pay special attention to detail

The hiring process at Gondwana Collection Namibia is designed to attract and retain talent by aligning with the company’s Employee Value Proposition (EVP), which emphasises personal growth, a vibrant work environment, and a commitment to sustainability. Central to this process is Gondwana Collection’s strategic reward system, which offers competitive compensation, professional development opportunities, and recognition for contributions to the company’s long-term success.

Every step, from identifying hiring needs to onboarding, reflects the company’s philosophy of nurturing talent that upholds Gondwana Collection’s core values of environmental stewardship, innovation, and guest-centric service. This holistic approach ensures that each new hire is not only technically qualified but also aligned with the company’s mission of providing exceptional tourism experiences while fostering a positive, growth-oriented workplace culture.

1. Identifying Skills Gaps and Hiring Needs: The process begins with an internal skills audit, where Gondwana Collection's People Team and Departmental Heads assess the current talent pool to identify skills gaps or vacancies that need to be filled. This step ensures that the hiring process is targeted, addressing the specific needs of the company, whether in guest services, hospitality management, or marketing.

2. Formulate Job Profile and Advertise Job Openings: After identifying the need for new hires, the next step is to formulate a detailed job profile. This profile outlines the key responsibilities, required qualifications, and desired competencies. Gondwana Collection emphasises creating profiles that reflect not only technical skills but also alignment with their core values of environmental responsibility and excellence in service.Once finalised, the job openings are advertised on the company’s website, relevant job portals, and social media platforms to attract a diverse pool of candidates.

3. Review and Screen Applications; Create Shortlist: The Talent team would conduct a comprehensive screening of the incoming applications. During this stage, they evaluate applicants based on their resumes and cover letters, ensuring that the skills and experiences highlighted align with the job descriptions. The most qualified candidates are then placed on a shortlist for further consideration.

4. Interview Potential Candidates: The shortlisted candidates are invited for interviews, which may include a combination of phone screenings, video interviews, or in-person interviews. Gondwana Collection’s interview process typically involves behavioural-based questions to assess how candidates would respond to real-life situations, in line with the company’s philosophy of sustainable tourism and community involvement. Emphasis is placed on soft skills like communication, teamwork, and adaptability, which are crucial in the tourism industry.

5. Select the Most Suitable Candidate: After conducting interviews, the People Team, along with relevant department heads, engages in a collaborative discussion to evaluate each candidate’s performance and overall suitability for the role. The focus is on selecting a candidate, who not only meets the technical and experience criteria, but also demonstrates alignment with Gondwana Collection's values of innovation, integrity, and guest satisfaction.

6. Evaluation for Lodge-Based Candidates: Once the suitable candidate has been selected, the candidate is sent for a trial week. A trial week, is a procedure where the candidate is sent to the selected lodge for 7 to 14 days for evaluation and to determine the adaptability to the team, company - as well as determining the candidate’s skill-level.

7. Evaluation of Employment Offer: Once the most suitable candidate is identified, the People Team extends an offer of employment. This offer is carefully crafted to reflect the role’s responsibilities, the company’s compensation philosophy, and the candidate’s qualifications. Candidates are encouraged to evaluate the offer and negotiate where necessary to ensure mutual satisfaction and long-term alignment.

8. Onboarding: Upon acceptance of the employment offer, the onboarding process begins. Gondwana Collection Namibia prioritises a smooth transition for new employees through a structured onboarding programme. New team members receive orientation - are introduced to the company’s mission and values, and undergo relevant training to ensure they are well-prepared to contribute effectively from day one.