General Terms & Conditions

Every Namibia2Go rental includes the following as standard:

• Unlimited kilometres on all self-drive routes.
• Zero-excess premium insurance covering collision, theft, tyre and glass damage.
• No security deposit and no credit card pre-authorisation.
• No extra charge for additional drivers.

Complimentary transfers from Hosea Kutako International Airport or from Windhoek guesthouses to the local depots must be prearranged.

Cross-border documentation must be arranged with the Namibia2Go booking agent if you plan to drive outside Namibia into neighbouring countries.

A 20% deposit is required to secure and confirm the vehicle booking.

The outstanding 80% must be settled 30 days prior to the rental start date.

Only drivers who have signed the rental agreement are allowed to drive the vehicle.

Any cancellation of the rental agreement must be submitted to the company in writing before the renter takes possession of the vehicle in terms of the rental agreement. The following cancellation policy applies to all cancellations, calculated on the full value of the booking.

• More than 30 days before rental Full refund
• 14 to 30 days before rental 15%
• 7 to 13 days before rental 25%
• Less than 7 days before rental, or no-show 50%

A valid national driver's licence in English is required. Licences in other languages require an International Driving Permit (IDP) or a certified English translation.

The rental car may not be driven by any person under the age of 23, or by any person who has held a valid driver's licence for less than one year.

Tyres must be deflated to the pressure stated on your rental agreement when driving on gravel roads and in soft sand, and inflated back to the original pressure when you leave the gravel. Tyre pressure must be checked regularly.

Should you buy a tyre or pay for a tyre repair, the original tax invoice must be handed to the Namibia2Go rental agent for a refund. The invoice must be made out to:

Vehicles may not be taken over the border without prior permission. A Letter of Authority must be issued by Namibia2Go.

On the road, we recommend the following:

• Avoid travelling after sunset, as animals cross the road.
• When stopping next to the road, make sure you are clearly visible to other cars, and avoid blind rises and corners.
• When parked at your accommodation, set the fridge to “cool”. Left on “freeze” it will run the battery low. The fridge can also be plugged into 220V using the cable in the glove box.

Read the Namibia2Go FAQ page

In this agreement, except in a context indicating that some other meaning is intended:

The brochure

The official Gondwana Travel Centre DMC brochure, rates and other general information issued by Gondwana Travel Centre DMC.

Gondwana Travel Centre DMC

Gondwana Collection Namibia (Pty) Ltd t/a Gondwana Travel Centre DMC.

The Package

Any tour package stated in the brochure or package itinerary in which the tour contracted to by any party, either for themselves or a third party, is described.

The Client

The company or individual(s) identified on page 1, contracting to the services offered by Gondwana Travel Centre DMC.

The Service

All tourism-related services contracted by Gondwana Travel Centre DMC for and on behalf of the client, including but not limited to accommodation reservations, FIT and scheduled tours, flying safaris, charters, series, tailor-made tours, special-interest tours, transfers and chauffeur drivers.

The Traveller

The person using the services contracted for.

The Arrival Date

The scheduled date of arrival of the traveller(s) in the Republic of Namibia.

Pax

Travellers.

Groups or charters

A booking for a group of more than 7 pax.

Headings appear for reference only and do not influence the interpretation of this agreement.

Gondwana Travel Centre DMC provides the services to the client or agent who contracts those services on the terms and conditions of this agreement.

Current prices and services are detailed on the rates provided, as contracted, and are quoted in Namibian Dollars unless otherwise stipulated. Gondwana Travel Centre DMC expressly reserves the right to amend price quotations in the event of unforeseen increases in supplier tariffs, taxes or other government levies, tourism levies, fuel prices, other taxes of whatever nature, or other factors beyond its control.

All rates are calculated inclusive of VAT.

All quotations are valid only to the expiry date stated in the quotation and are subject to adjustment if the services quoted are not available at the time of booking. Quotations are based on itineraries and requirements specified by the client. Upon acceptance, any amendments requested by the client or traveller that incur extra costs are for the client's or traveller's account, as the case may be.

Should an account not be paid on the due date, the client is liable to pay interest a tempore morae on the outstanding amount until payment is made, at the prime bank overdraft rate charged by Gondwana Travel Centre DMC's bankers to their favoured corporate customers from time to time.

Gondwana Travel Centre DMC expressly reserves the right to cancel any reservation where payment has not been made on the due date, without prejudice to its claim for compensation for all possible damages suffered due to the client's breach, and the client expressly accepts those rights.

For all tours invoiced in Namibian Dollars, payments must be made free of commission and bank charges, without any deductions or set-off, and in the currency in which the quotation was accepted.

All cancellations become valid on the date Gondwana Travel Centre DMC receives written notice cancelling the reservation. The following cancellation fees apply, calculated on the contract value.

Groups of 7 or more pax — cancelling the entire group

• 12 to 6 weeks prior to arrival 25%
• Less than 6 weeks prior to arrival 100%

Cancelling individual participants

• From confirmation to 60 days prior to arrival 25%
• 59 to 40 days prior to arrival 30%
• 39 to 31 days prior to arrival 50%
• 30 to 14 days prior to arrival 75%
• 13 days or less prior to arrival 100%
• No-show 100%

Should a client fail to pay any amount to Gondwana Travel Centre DMC on its due date, Gondwana Travel Centre DMC is entitled to cancel the booking and claim damages in terms of this cancellation policy.

Failure by the client to comply with the terms and conditions set out here entitles Gondwana Travel Centre DMC, in its sole discretion and regardless of reservations and payments already received, to cancel or refuse to accept the client's booking.

Should the traveller fail to check in for any service on the dates booked, or check out before its completion, no refund is made and no credit granted. Travellers should ensure they have appropriate insurance cover.

Gondwana Travel Centre DMC shall not be liable for any loss, damage or expenses of any nature whatever suffered by the client or any traveller arising from:

1. the loss of or any damage to property;
2. the cancellation or curtailment of any tour;
3. sickness, quarantine, weather conditions, war, riots, or any other cause of any nature whatever, however caused and whether as a result of Gondwana Travel Centre DMC's negligence or otherwise.

Gondwana Travel Centre DMC accepts no liability for the death of or injury to any person, or loss of or damage to any person or property, arising out of any act or omission of Gondwana Travel Centre DMC, the supplier, or any servant or agent of Gondwana Travel Centre DMC or any supplier, whether as a result of negligence or otherwise. The client and the traveller are deemed to have waived, renounced and abandoned any and all rights and entitlements to which they may be entitled under the law of the Republic of Namibia for any loss or damage to person or property.

Should sickness or accident interrupt a tour, Gondwana Travel Centre DMC shall not be liable for:

1. any loss, damage or expense arising from it, whether as a result of Gondwana Travel Centre DMC's negligence or otherwise;
2. any refund, total or partial, of money paid.

Gondwana Travel Centre DMC recommends that the client advises travellers to take out the necessary insurance to protect against any eventuality.

Travellers are solely responsible for complying with the formalities required by police, customs, health and other authorities at the point of departure, at the destination and while in transit. While Gondwana Travel Centre DMC endeavours to provide the client with the latest information concerning such regulations and restrictions before departure, it is not responsible and does not accept any liability for inaccuracies or omissions in this regard.

Travellers may not carry any unlawful articles or substances while travelling in the Southern African region. Should a traveller contravene this prohibition, Gondwana Travel Centre DMC is entitled to exclude the offender from the tour immediately, and that traveller is responsible for their own repatriation and all associated costs. Gondwana Travel Centre DMC will under no circumstances assist such an offender in any dealings or negotiations with any authority.

Gondwana Travel Centre DMC reserves the right to decline to accept or to retain any traveller as a member of any group or on any tour at any time, as a result of non-payment of any amount due by the client in respect of that traveller, or if that traveller interferes with any other member of the group or causes any disturbance or nuisance.

Should Gondwana Travel Centre DMC appoint a tour leader or guide for a tour, the traveller must accept all reasonable instructions of that tour leader or guide.

All travel arrangements made by Gondwana Travel Centre DMC, such as flight bookings, hotel accommodation reservations and motor transport reservations, are subject to the booking conditions and cancellation provisions of the relevant supplier.

Gondwana Travel Centre DMC reserves the right to alter or substitute routes, refreshments, meals, accommodation, itineraries, tours, services, vehicles or other arrangements should conditions necessitate. Substitutes of equal value are offered, and the client is informed of any known changes before departure.

One standard set of luggage, comprising one soft bag or duffel-style bag and one overnight bag per person, is allowed. Luggage should be clearly marked. This allows ease of travel on charter flights as well as all safari vehicles.

Accommodation is specified in the itinerary or brochure. The use of specific accommodation is subject to availability at the time of booking, and Gondwana Travel Centre DMC reserves the right to make use of alternative accommodation.

The onus is on the traveller or their agent to ensure that passports are valid for travel, that valid visas are held for all countries being visited, and that all necessary health certificates for those destinations are in order.

In addition, when the minor is travelling:

• With an adult who is not their biological parent: a written or typed affidavit from their parents giving official consent for the minor to travel with that adult.
• With an adult other than a parent or legal guardian: copies of their legal guardians' or parents' passports or identity documents, plus the contact details of the parents or legal guardians.
• With one parent: an affidavit from the non-travelling parent giving consent for the minor to travel. A death certificate must be provided if one parent is deceased.
• Unaccompanied: an affidavit from their parents or legal guardians consenting to the travel; a letter with the contact details and residential information of the person receiving the minor on arrival; a copy of that person's identity document, valid passport or permanent residence permit; and the contact details of the minor's parents or legal guardians.

Children of 12 years and older are charged the full adult per-person rate on all services provided.

Children under the age of 12 are not accepted on scheduled tours. Please ask our tour consultants for alternatives, or to book the tour on a private basis.

We only take payment for the rental amount. When collecting your rental you may be required to pay additional fees. These depend on the type of vehicle rented, and may include contract fees, over-border fees and costs for additional drivers.

You may also be liable for an excess, or deductible, on your vehicle. This is the amount you pay in the event of damage or theft. The exact excess depends on the type of vehicle and the waivers you purchase. Excesses are generally authorised on the renter's credit card at the time of rental.

The terms and conditions for each vehicle rented are included in the information pack issued at the time of booking. Please familiarise yourself with them, as they apply to you in addition to these terms and conditions.

Gondwana Travel Centre DMC reserves the right to alter or substitute routes, refreshments, meals, accommodation, itineraries, tours, services, vehicles or other arrangements should conditions necessitate. Substitutes of equal value are offered, and the client is informed of any known changes before departure.

One standard set of luggage, comprising one suitcase and one overnight bag per person, is allowed. Luggage should be clearly marked.

In accordance with international practice, and as a courtesy to non-smoking passengers, travellers' co-operation is required in implementing a policy of prohibiting smoking on vehicles. At no time and under no circumstances is smoking permitted on or inside any vehicle or charter. The guide or driver will ensure that sufficient comfort stops are made to enable travellers to smoke outside.

Gondwana Travel Centre DMC shall not be bound by any representation, warranty, promise or the like not recorded in this agreement or agreed to by it in writing. No representation, term, warranty or condition, express or implied, shall be considered to be or to have been made, agreed or implied by reference to any other writing, advertisement or conversation.

No addition to, variation of, or agreed cancellation of these conditions shall be of any force or effect unless reduced to writing and acknowledged by or on behalf of a duly authorised representative of Gondwana Travel Centre DMC.

Both parties undertake that neither will disclose the terms of this agreement, or any other confidential information as to the business or affairs of the other acquired through the operation of this agreement, to any third party other than as may be required by law.

No indulgence granted by Gondwana Travel Centre DMC to any party constitutes a waiver of any of its rights, and it is not thereby precluded from exercising any rights against the client or the traveller which may have arisen in the past or which might arise in the future.

Any claim or dispute arising between the client and Gondwana Travel Centre DMC, or between any traveller and Gondwana Travel Centre DMC, including any claim for loss or damage due to injury to person or property, shall be resolved by arbitration in accordance with the laws of the Republic of Namibia.

In all matters where it is or may be necessary to have recourse to the courts, the courts of the Republic of Namibia have sole jurisdiction to the exclusion of the courts of any other country, and the law of the Republic of Namibia prevails.

We reserve the right to amend or alter these terms and conditions at any time without prior notice.

We reserve the right to amend or alter these terms and conditions at any time without prior notice.

All clients of Gondwana (includes Gondwana Travel Centre, Gondwana DMC, Namibia2Go) are strongly advised to ensure that they are adequately covered for unforeseen incidents including but not limited to personal accident, medical and emergency travel expenses, loss/theft, personal liability, cancellation and curtailment cover, etc.

It is the responsibility of the client to ensure that any and all documentation required for entry into and exit from Namibia and any other relevant destinations are valid and in place.

This includes but is not limited to passports, visas and any health certificates that may be required.

Some neighbouring countries do also require visas, vehicle insurance, road-use taxes and other regulatory fees to be paid in US Dollar (USD). Please ensure that you have adequate funds available for this purpose during your trip.

Our consultants can advise you on some of these requirements, however Gondwana does not accept liability for any losses or damage arising as a result of your reliance on this information.

The client remains solely responsible for obtaining the relevant and updated information in this regard.

Most dietary requirements can be catered for. It is advised that the client communicates any such specific dietary requirements at the time of booking or as soon as possible thereafter in order to ensure these can be met.

The vast landscapes and remote destinations of Namibia not only offer the traveller much to admire but do also present a challenge in procuring special dietary needs at short notice. For this reason, food orders are made well in advance.

Please take note that our trading currency is the Namibian Dollar (NAD). The client bears the liability for any fluctuations in the exchange rate and should this result in a shortfall on the deposit or a shortfall in the balance of the quoted products/services, the client will be required to make payment of such shortfall.

Refunds are processed and paid in our trading currency. Any fluctuations in the exchange rate or bank charges levied on the refund payment will be at the client’s sole risk and liability.

Please note further that the Bank of Namibia requires certain documents to be presented to their satisfaction before a foreign account refund can be processed and paid. Unfortunately, we have little control over this process other than ensuring, with your cooperation that these requirements are met for this process.

Please note that these General Terms and Conditions shall be read together/in conjunction with each the Product-/Service Specific Terms and Conditions related to a product/service booked for the purposes of the bookings made by the client using our products or services.

Certain Product-/Service Specific Terms and Conditions can however not be applied to another product/service to which it does not relate (i.e., Namibia2Go specific terms and conditions cannot be applied to Gondwana Collection products).

Where suppliers are used to provide a specific product/service, the terms of use of that supplier shall be communicated to the client and shall apply as necessary to the relevant booking transaction in question.