
Gondwana Collection Namibia partners with OnCall, a Namibian telemedicine provider, offering guests remote access to medical professionals via phone, WhatsApp or SMS.
Selected standard over-the-counter medication is available at Gondwana properties and may be issued in accordance with an OnCall prescription where required.
Should the need arise, OnCall can coordinate emergency response services and evacuation assistance.
Services are available to lodge guests as well as travellers using Namibia2Go rental vehicles. Costs incurred are payable by the guest/patient or their travel insurance provider.

All Gondwana properties adhere to Namibian health and safety regulations and maintain strict health, hygiene and safety protocols, including:
- Regular cleaning and sanitation procedures
- Regular staff training in hygiene and emergency procedures
- Safe food handling practices
- Ongoing compliance monitoring and risk assessments
Gondwana’s sustainably operated lodges, hotels and camps are designed to blend into Namibia’s vast landscapes, offering natural space, fresh air and low-density accommodation, contributing to a safe and comfortable travel experience.

How can guests ensure a safe journey in Namibia? We recommend that all travellers obtain comprehensive travel insurance for any medical emergencies or unexpected situations during their stay.
Malaria risk in Namibia is primarily confined to the northern regions and is seasonal. The central and southern areas, including key desert destinations, are regarded as low-risk. Guests should consult a medical professional regarding malaria prophylaxis for Namibia. Preventative measures remain essential:
- Wear light-coloured, long-sleeved clothing- Please note that no prophylaxis guarantees 100% protection.
Travellers arriving from countries with a risk of yellow fever must present a valid Yellow Fever vaccination certificate.

Namibia’s climate is generally dry and sunny year-round. To stay healthy during your trip:
- Use high SPF sunscreen (SPF 50 recommended)
- Wear a wide-brimmed hat and sunglasses
- Stay well hydrated at all times
- Pack warm clothing if travelling during winter (June–August), as mornings and evenings can be cold
For additional information on travel in Namibia and travel safety tips, please consult our Namibian Travel Guide.
Yes. Namibia is considered one of the safest travel destinations in Africa, with political stability, low population density, well-developed tourism infrastructure and excellent medical services in major centres.
No routine vaccinations are required for entry. However, a valid Yellow Fever vaccination certificate is mandatory if travelling from a yellow fever risk country.
Malaria risk is limited mainly to northern Namibia and is seasonal. The central and southern areas, including key desert destinations like Sossusvlei, Swakopmund and the Fish River Canyon, are regarded as low-risk. Etosha National Park falls in an area with low to moderate risk. Consult your doctor for personalised advice on preventative measures prior to travel.
Guests have access to telemedicine consultations through OnCall. OnCall can also arrange emergency medical assistance and evacuation.
Yes. All properties comply with Namibian health and safety regulations, maintain strict hygiene protocols, and conduct regular operational audits to ensure guest safety.
Use high SPF sunscreen, stay hydrated, wear protective clothing and pack warm layers for winter travel (June–August).