Gondwana Collection Namibia is excited to announce a new partnership with Dr MacQ, a Namibian telemedicine company, to provide quality medical care to guests anytime, anywhere. Effective 1 July 2024, all Gondwana properties are part of the Dr MacQ Network, offering 24/7 access to general practitioners via WhatsApp, phone calls, or SMS.
During a 3-month trial period (July-September 2024), guests staying at Gondwana properties, traveling in Namibia2Go vehicles, or using Go2 Traveller Transfers will have free access to this service. If a guest feels unwell or has an injury, the lodge team will provide the guests with the contact details to Dr MacQ for a private medical consultation, avoiding the need to visit a doctor's office, emergency room, or hospital. As part of the trial period, Gondwana Collection Namibia has installed a small pharmacy at the Namib Desert Collection. This pilot program allows guests who are issued prescriptions by Dr MacQ to collect and pay for their medication directly at the lodge.
For urgent care or medical emergencies, the lodge team will be assisted by the Dr MacQ team immediately on behalf of the guest. The doctors will assess the patient's condition and guide the process, including contacting emergency services or alerting the receiving hospital if a medical evacuation is necessary.
24/7 access to medical care: Guests can contact Dr MacQ anytime via WhatsApp, phone calls, or SMS to receive private medical consultations with general practitioners, without needing to visit a doctor's office or hospital.
Urgent care and emergency support
For serious illnesses or injuries, the lodge team contacts Dr MacQ immediately on behalf of the guests. The doctors will assist in assessing the patient's condition, guide the process, and help coordinate medical evacuations if necessary.
Dedicated support: The Dr MacQ team becomes the primary contact for the Gondwana team in the event of a medical emergency, providing guidance and assistance throughout the process.
This partnership demonstrates Gondwana's commitment to prioritising the health and safety of its guests, ensuring they have access to quality medical services during their stay in Namibia. By offering telemedicine services, Gondwana provides guests with peace of mind and a higher level of care, enhancing their experience at Gondwana properties.